亚马逊店铺被关申诉模板是什么？申诉技巧

admin • 2024年8月9日下午5:43 • 跨境选品

大千世界无奇不有，大家在平台上开店运营的时候可能会遇到各种各样的情况，有一些情况是比较复杂，比较难解决的，比如说亚马逊店铺被关，需要了解一下亚马逊店铺被关申诉模板。

写亚马逊申诉信

1、弄清楚主题

切记不要过多赘述无关内容，以便审核人员快速抓取有用信息，有利于加快申诉时效。

2、基本内容

主要包括三个板块，也就是我们所说的POA（Plan of Action）行动计划

1）对于事件产生的事件的过程以及导致事件的根本原因

2）对于发生事件后所采取的相关措施

3）如何防止此类事件再次发生

另外需要附上相关文件

Dear Amazon Seller Performance Team,

We understand that recently our performance as a seller on Amazon, com has fallen below both Amazons and our own standards of quality.

I believe it is mainly because of the inadequate communication that we have recently seen two A-Z guarantee claims which have resulted in our ODR exceeding the performance target of<1%.< span=””>

Unfortunately, we changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are a nightmare during the period without order.

Plan of Action: We are taking the following steps to improve our performance:

1. Review an 11 of products to make sure that the pictures and descriptions accurately match with our products.

2. Most importantly, we will complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then a replacement or a full refund will be one within 24 hours

3. In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.

在向亚马逊写申诉模板的时候，要注意一下几个方面：

1、向亚马逊强调只有一个账号，并且账号的运营行为良好，并未有违规的行为，还可以据一些例子，比如自己的产品很受欢迎，销量很好，review很多等；

2、试着向亚马逊提出重新核查或者告知关联了什么账户导致账号被封；

3、向亚马逊保证会严格遵守亚马逊的规则，将为顾客提供更好的产品和服务。

申诉模板只是为卖家提供一个思路，切记不要生搬硬套，而是向亚马逊工作人员流露出真情实感，展现出卖家的希望回复账号的真诚和修改错误的决心，邮件不需要太长，亚马逊工作人员每天要处理很多邮件，所以卖家要抓住重点写，段落要清晰，方案要有可执行性。

进行申诉的时候，除了需要提供一些证据之外，还要一个积极态度，如表示，将认真学习平台各项规定，严格遵守，合规经营。好的态度会给你加分。